Before contacting Essent, please take a look on our frequently asked questions page.
If your question is not here, you can contact us using the form below:
To notify Essent about an overdue invoice, please send an official reminder by post to:
<Specify the Business Unit for which the reminder is>
5211 AK ’s-Hertogenbosch
Please only send payment reminders for invoices for which the payment term as noted in the purchase order has passed. After the receipt of your payment reminder by post, it will be processed in 5 days. If you have a different question about this subject, please submit this form.
Check the invoicing requirements below the heading: “Invoicing addresses and requirements”. Please refer to the purchase order you received for the order specific information to note on the invoice.
If you have a different question about this subject, please submit this form.
In the mail you have received notifying of the return of your invoice, you can find an instruction what to do to correct the invoice. For more information see the invoicing requirements below the heading: “Invoicing addresses and requirements”.
If you have an different question about this subject, please submit this form.
It is possible to submit your invoice digitally. However, there are certain important conditions for sending your invoice by email:
- Only PDF-files are permitted (No excel, word, xml or other formats)
- Send only 1 invoice per email
- Send only your invoices to this email address (No other correspondence or payment reminders!)
- Only send your invoice by email (Do not send the invoice by post as well!)
Hint: PDF documents can be protected against changes by saving them as “only printable”.
If you could fulfill these conditions, you can send your invoices to: SRV_INVOICES_ESSENT.Service@rwe.com
Please note: Your invoice still has to meet the Essent Invoicing Conditions.
Do not forget to note the correct place of establishment of the Essent Business Unit on the invoice.